Thank you for shopping at Zateel. We value your business and want to ensure your satisfaction with every purchase.
1. Returns
1.1 Eligibility Criteria
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days.
- The product is in its original packaging.
- The product isn't used or damaged.
1.2 How to Initiate a Return
Please contact our customer service at support@zateel.com to initiate a return. Provide your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
1.3 Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
1.4 Refund Processing
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
2. Exceptions
Some items are non-refundable and non-exchangeable. These include:
- Perishable goods (e.g., food, flowers, or plants).
- Personal care goods (e.g., beauty products).
3. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- By email: support@zateel.com
- By visiting this page on our website: Contact Us
- By Business Address: 1942 Broadway Ste 314C, Boulder, CO 80302, United States